Trainee Case Manager

Location: Dunfermline

Contract: Apprenticeship

Closing Date: 19/12/2022

Job overview

As their name would suggest conveyancing is what they do at Your Conveyancer. Residential conveyancing and specifically purchase, sale and remortgage is their core business and indeed it is all that they do unlike most legal firms where it is usually an adjunct to other legal services

Due to continued growth, Your Conveyancer are looking for three motivated and driven individuals to join their team. As an Apprentice Case Manager, you will be processing mortgages from applications to completion whilst liaising and communicating with clients, lenders, estate agents and solicitors.

Additional Information:

Salary – £14,000 (Performance salary reviews)
9AM – 5PM, Monday – Friday
Progression routes available.

If you would like to work for a company that promotes and supports career development, apply below!

What will I learn?

Daily use of outlook to respond to any email queries both internal and external
Answering all incoming claims enquiries from customers and log information onto Solcase and Visualfiles (case management system)
Obtaining detailed and accurate statements and logging onto internal Your Conveyancer database
processing mortgages from applications to completion
Liaising and communicating with clients, lenders, estate agents and solicitors
Assessing the validity of documents and organising paperwork to ensure the case can progress in a timely and accurate manner
Using computer programmes such as Word, Excel, MS Outlook, and PowerPoint
Answering clients phone calls in a polite and professional manner

What qualification or qualities are required?

Organisational skills
Ability to work well individually and as part of a team
A proactive forward-thinking attitude
Ability to manage client expectations
Good attention to detail
Ability to work well in a face paced, busy environment.
Excellent communication and presentation skills, both written and verbal
IT literate (Word and Excel)